AIDER HEALTHCARE LIMITED is committed to protecting and respecting your privacy. This privacy policy tells you what to expect when we collect personal data.
By visiting our websites or using our services, you agree that we can use your personal data for the purposes described in this privacy policy.
When we refer to ‘we’, ‘us’, and ‘our’, we mean AIDER HEALTHCARE.
AIDER HEALTHCARE LIMITED is a limited company registered in England and Wales under company number 15016257, whose registered address is 2nd Floor Hygeia House, 66 College Road, Harrow, Middlesex, HA1 1BE.
Our Privacy Policy applies to all of the services offered by Aider Healthcare and its affiliates but excludes services that have their own separate privacy policies that do not incorporate this Privacy Policy.
If you would like to know more about anything in this privacy statement, please email us at concierge@aider-healthcare.com
or write to the Data Protection Officer:
Data Protection Officer
AIDER HEALTHCARE LIMITED
2nd Floor Hygeia House
66 College Road
Harrow
Middlesex HA1 1BE
‘Personal data’ means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We will collect, store, and use the following categories of personal data about you:
|
Code |
Description |
Purpose |
Lawful Basis |
|
PC |
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
DOB |
Date of birth |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
G |
Gender |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
MSD |
Marital status and dependants |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
NOK |
Next of kin and emergency contact information |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
BA |
Bank account details |
We use this information to identify you, provide our services to you and to communicate with you regarding those services. |
Perform our contract to you |
|
Code |
Description |
Purpose |
Lawful Basis |
|
HR |
Information about your health, including any medical condition, health and sickness records and case notes |
We use this information to provide our services to you and to communicate with you regarding those services. |
Perform our contract to you Comply with legal obligations |
|
ED |
Information about your race or ethnicity, religious beliefs, sexual orientation and political opinion |
We use this information to provide our services to you and to communicate with you regarding those services. |
Perform our contract to you Comply with legal obligations |
|
Code |
Description |
Purpose |
Lawful Basis |
|
SS |
Statistical data including demographic, location and usage |
We use this information to monitor and adjust our services to you, to introduce new enhancements and to tailor our services over time. |
Perform our contract to you T o pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
|
Code |
Description |
Purpose |
Lawful Basis |
|
IP |
Internet protocol address, device type, operating system, browser type & version, plug-ins, time-zone and location. |
We use this information to provide our services to you. |
To pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
|
WS |
Website cookies, please refer to our cookie policy |
We use this information to provide our services to you. |
To pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests) |
|
CL |
Call logs and recordings, message logs & email communications relating to queries |
We use this information to provide our services to you. |
Perform our contract to you |
|
AP |
Appointment information including time, duration, location, contact number, type |
We use this information to provide our services to you. |
Perform our contract to you |
|
TD |
Transaction data, including time, location, payment gateway, order details, frequency & delivery address |
We use this information to provide our services to you. |
Perform our contract to you Comply with legal obligations |
Direct – We collect person information by telephone or video call or when you complete a contact form.
Affiliates & Third Parties – We collect personal data through our affiliates and third parties, where you have given your consent for us to provide our services to you.
Online – We collect personal data when you use our website or complete an online form as well as capture automated sessional data using cookies as well as and analytics such as Google (please see our cookie policy for further information: cookie policy)
We need all the categories of information identified above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal data to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests).
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations (such as to ensuring that we keep adequate records).
“Special categories” of particularly sensitive personal data require higher levels of protection. We may process special categories of personal data in the following circumstances:
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.
We may have to share your data with third parties, including third-party service providers (including contractors and designated agents); other entities in the group; in the context of a sale of the business; or with a regulator or to otherwise comply with the law; our insurers and/or professional advisers to manage risks legal disputes. The following activities are carried out by third-party service providers: healthcare support services, call handling.
We do this where required by law; where it is necessary to administer the working relationship with you; or where we have another legitimate interest in doing so.
We require third parties to respect the security of your data and to treat it in accordance with the law.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
We may use your Identity, Sessional and Aggregated Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third-party company for marketing purposes.
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third-party company for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We are committed to ensuring your personal data is kept securely across all our systems with appropriate access controls for all parties that interact with your personal data. All of our communication, data-sharing and cloud-based services are fully GDPR compliant and the majority meet several ISO certified standards for information security, communication and processing.
We only keep your personal data for as long as necessary to provide our services to you and whether any legal requirements apply for the retention of any particular data. In the absence of any legal requirements, personal data may only be retained as long as necessary for the purpose of processing. This means data is to be deleted e.g. when:
Exceptions may apply to the processing for historical, statistical or scientific purposes.
During the retention period
We carry out periodical reviews of data retained.
We establish and verify retention periods for data considering the following categories:
If precise retention periods cannot be established, we identify criteria by which the period can be determined
Expiration of the retention period
After the expiration of the applicable retention period we will remove all instances of personal data where applicable. This will be achieved by means of:
Your rights in connection with personal data
Under certain circumstances, by law you have the right to:
Please contact us if you wish to exercise any of the rights above.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Please contact the Data Protection Officer.
If you have any questions about this privacy notice or how we handle your personal data, please contact the Data Protection Officer. If we have breached our duty of care, we will take appropriate action.
If you are not satisfied by our response you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (Email: casework@ico.org.uk)
We keep our privacy policy under regular review. This privacy policy was last updated on 21st November 2024.
2nd Floor, Hygeia House,
66 College Road,
Harrow, Middlesex,
United Kingdom,
HA1 1BE
Website: Adapt Group
